USER AGREEMENT
Effective Date: [01-April-2024]
Welcome to MROvendor! Please read this User Agreement carefully before accessing or using our platform. By using our platform, you agree to comply with the terms and conditions outlined here.
1. Introduction
This Agreement is between MROvendor, owned by Vestra Corporation (registered under the Indian Proprietorship Act, 1908, with its office at 3406, 2nd Floor, Gali Bajrang Bali, Chandni Chowk, Delhi, 110006), and the users of the platform ("you").
2. Eligibility
To use our services, you must:
- Represent a legally registered business entity.
- Have the authority to bind your organization to this Agreement.
- Use the platform strictly for business purposes.
3. Registration & Account Responsibility
- Complete an online registration form and provide accurate details.
- Maintain the confidentiality of your login credentials.
- Submit valid business documentation (e.g., GST registration, incorporation certificate) to verify eligibility.
- Notify us immediately of any unauthorized access to your account.
4. Services Provided
MROvendor operates as:
- A Marketplace Entity: Facilitating the listing and sale of products by third-party sellers.
- A B2B E-commerce Seller: Selling select products directly to businesses.
Note: MROvendor is not responsible for issues related to third-party sellers, including product quality, warranty claims, or post-sale disputes.
5. User Obligations
By using the platform, you agree to:
- Provide accurate and current information.
- Abide by applicable laws and regulations.
- Use the platform only for lawful purposes.
6. Fees & Payments
- Buyer registration is free.
- Payment options include prepaid and cash on delivery.
- Refunds for cancelled or undelivered orders will be processed within 15 business days.
7. Order & Delivery
- Delivery timelines: 3-4 business days for in-stock items and up to 2 weeks for special orders.
- Orders may be cancelled for reasons like incorrect pricing, non-availability, or non-serviceable locations.
8. Return & Refund Policy
- Returns are subject to the policies of individual sellers.
- For assistance with refunds or exchanges, contact us at scm@mrovendor.in or 7536066067.
9. Grievance Redressal
For complaints, contact:
Name: Akashay Choudhary
Designation: Grievance Officer
Email: scm@mrovendor.in
Phone: 9368094131 (9:30 AM - 6:30 PM)
10. Amendments to the Agreement
We reserve the right to update this Agreement. Continued use of the platform signifies acceptance of any changes.
11. Limitation of Liability
MROvendor is not liable for:
- The quality or authenticity of third-party products.
- Delays or failures caused by factors beyond our control.
12. Contact Information
For any queries, visit our Contact Us section or email scm@mrovendor.in.